▸Shipping Countries
Free shipping to most countries on orders over $89. Orders below $89 will incur a $20 shipping fee. (For customers in South America and Oceania, shipping costs will be calculated based on your delivery address.)

▸Shipping Time
Usually the shipment will start within 24-48 hours after your payment except for unexpected circumstances (e.g. out of stock, we will get in touch with you immediately). We will update you with the shipping status via email in the first place. You are also free to contact us via sales@em-smart.com for your order’s latest status.

▸ETA (Estimated Time of Arrival)
Delivery time depends on your chosen shipping method and various factors like holidays, shipping schedules, and your location. Estimated delivery time is typically 5-14 business days. If any issues arise during the shipping process, we will handle and take responsibility for them.

▸Tracking Order
You may track your parcel via this site (https://www.17track.net/en/). You may also get the shipping information from the email sent by our customer service. 

▸Customs Duties

EM-Smart will cover all duty and customs duties associated with your order. Our customers are not required to pay any additional duty fees. If you are requested to pay any duty during customs clearance, please contact us immediately at sales@em-smart.com. Our support team will assist you in resolving the issue as quickly as possible.