Q1: How do I get and use the discount for the machines?
Our official Black Friday event is live from Nov 3 to Nov 30. This year, we're dropping prices directly on all products! Plus, enjoy extra auto-applied tiered bonuses and exclusive manual discount codes from our Lucky Draw. After you draw, you'll receive a prize discount code—simply enter it at checkout to lock in your final price. Head to our sales page and grab the best deals before they're gone!
Q2: What are the dates of the Black Friday event?
Our Black Friday event runs from Nov 3 to Nov 30. Shop with confidence—prices are final during this period and will not drop again later.
Q3: How can I make the payment?
We support a wide range of secure payment methods, including PayPal, Visa, Mastercard, American Express (AMEX), UnionPay, Apple Pay, Google Pay, Shop Pay, Klarna, and multiple local payment options. We also support corporate wire transfers. If you have reconciliation or other needs, please contact service@em-smart.com after payment is completed to obtain an invoice. All available payment methods will be displayed at checkout for your convenience.
Q4: Does the price include tax?
Yes, our prices include tax. Unless otherwise requested, our machines are shipped on DDP terms. If you have any special requirements, please add them in the Order Note or contact us directly at service@em-smart.com.
Q5: Can you send me a quote or invoice before I purchase?
Yes. Please write an email to us (service@em-smart.com), and indicate the products you want to buy and the relevant information of yourself or your company in the email.
Q6: Which countries do em-smart products ship to?
em-smart delivers directly to the United Kingdom, Ireland, Canada, Australia, and Iceland. For other destinations within Europe, please place your order through our EU website and DE website.
Q7: How soon are you going to dispatch after payment?
Usually the shipment will start within 3 days after your payment, except for unexpected circumstances (e.g., out of stock, we will get in touch with you immediately). We will update you with the shipping status via email in the first place. You are also free to contact us via service@em‑smart.com for your order’s latest status.
Q8: Can I track my package? How?
You may track your package via this site (https://www.17track.net/en/). You may also get the shipping information from the email sent by our customer service.
Q9: What Black Friday discounts are available, and can they be combined?
This Black Friday features three discount methods:
1. Lucky Draw. After spinning, you'll receive a redemption code—just enter it in the discount bar at checkout.
2. Tiered Gifts. When your cart reaches the required amount, gifts are auto-added (some may require manual selection).
3. Early Bird Voucher (where you paid $5 for a $200 value). Check your email for the code and apply it at checkout.
Please note: Tiered Gifts can be stacked with either your Lucky Draw prize or your Voucher. However, the Voucher cannot be combined with a Lucky Draw prize.