Warranty Period

● Nova, Basic and Mopa Series

EM-Smart provides a 1-year warranty for the Nova, Basic, Mopa, and Super series.

● Dual Series

EM-Smart provides a 1-year warranty for fiber laser source and diode laser source.

Em-Smart provides lifetime maintenance services. After the warranty period expires, Em-Smart will continue to provide repair services. However, customers will be responsible for covering all shipping costs as well as repair fees （the repair fees will be determined based on the specific situation）.

How to Get Warranty Service

If your product does not work properly during the warranty period, please email us at sales@em-smart.com with your order number or proof of purchase.

Our support team will first try to solve the problem online. If the problem cannot be solved remotely, you may need to send the product to an Em-Smart repair center, and we will arrange a courier to collect it from your location. If the issue is within the warranty period, EM-Smart will repair or replace the product free of charge. However, we kindly ask you to cover half of the shipping cost.

● Warranty timing for repair returns

When you submit a repair request, if you return the device within the agreed time limit (one month) from the date of your first repair request, the warranty period will be calculated from that first repair request date.

If you fail to return the device within the agreed time limit, the warranty will continue to run normally without extension, and will be calculated according to the original warranty period.

What’s Not Covered

This warranty does not apply to:

● Products whose warranty has expired.

● Products purchased from unauthorized channels or resold by others.

● Normal wear and tear, discoloration, or consumption during use.

● Damage caused by improper use, handling, storage, or accidents (drops, water, extreme temperatures, insects, etc.).

● Damage caused by unauthorized repair, modification, or disassembly.

● Products without valid proof of purchase.

● Damage from using unauthorized parts or software.

● Damage caused by viruses, hacking, force majeure, or shipping back for repair.

● Packaging, complimentary items, consumables, and accessories （unless defective at first use）.

Important Notes

● Accessories, consumables, and packaging are not covered but can be replaced free of charge if found defective on first use.

● EM-Smart is not responsible for any promises made by unauthorized agents.

● For discontinued products, EM-Smart will announce the final maintenance date, after which warranty service will stop.

● For products with separate service agreements, the signed contract will take priority.

Prohibited Actions 

The following actions are strictly prohibited and may void warranty coverage or cause injury/damage:

• Do not plug or unplug the USB cable while the machine is powered on (no hot-plugging).
• Do not look directly at the laser lens while the laser is operating, even when wearing protective goggles.
• Do not perform long-duration marking without fume extraction, especially with materials such as PVC or leather.
• Do not move the machine while it is operating.
• Do not wipe the inside of the machine with a wet cloth.
• Do not disassemble the machine without authorization. Unauthorized disassembly will affect warranty eligibility and may cause further damage due to improper handling.

Liability Disclaimer

Except as required by law, EM-Smart is not responsible for personal injury, data loss, business interruption, or other indirect or consequential damages caused by using or being unable to use the product.

This warranty gives you specific legal rights, which may vary by country or region. Please check your local laws for more details.

❗ Note: EM-Smart reserves the right to interpret and update this policy in line with local laws and regulations.