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FAQ
Frequently Asked Questions
Products
1. What formats does EM-Smart support?
1. What formats does EM-Smart support?
EM-Smart supports both texts of different fonts and images of different formats including text, png, bmp, jpg, gif, tga, tif, svg, ai, cdr, dxf, dst, plt, bar code, qr code, serial number, date code, time code, TCP/IP communication, serial communication, file, sql database, etc.
2. What brand of laser head do you use?
2. What brand of laser head do you use?
Our marking machines use Max and JPT laser sources. You can find out the laser source information for each model on the product detail page.
3. Can I make colorful laser marking with EM-Smart?
3. Can I make colorful laser marking with EM-Smart?
The EM-Smart Mopa can mark colorful patterns on the stainless steel and anodized aluminum,and the other models can mark black and white or the original color of the item on almost all common matereials.
4. What is the estimated lifespan of your laser engravers?
4. What is the estimated lifespan of your laser engravers?
100,000 hours, which is equivalent to over 10 years. Please note that gradual power attenuation over this extended time is a normal characteristic. For optimal long-term performance, we recommend following the standard maintenance guidelines for the entire system.
5. Can I mark/engrave on a concave or spherical object?
5. Can I mark/engrave on a concave or spherical object?
Yes, each of our machine provide the rotary version. For rotary marking or engraving on spherical or cylindrical objects, we suggest you use our machines which have the rotary function.
6. Does EM-Smart laser marking machine has a cutting function?
6. Does EM-Smart laser marking machine has a cutting function?
With regard to the cutting function,we suggest you choose the 25W and above models which have a better cutting effect.
7. What is the maximum marking field EM-Smart can mark?
7. What is the maximum marking field EM-Smart can mark?
EM-Smart has a standard marking field of 110mm*110mm and we provide optional lens of 70*70mm, 150*150mm or 175*175mm for certain models.
8. What is the maximum depth EM-Smart can engrave?
8. What is the maximum depth EM-Smart can engrave?
It depends on the watts of the machine and the duration of marking or engraving. Generally, it can achieve 1-2mm deep engraving on the metal within a short time.
9. What are the computer requirements for running the EM-Smart? How to connect the computer with the EM-Smart?
9. What are the computer requirements for running the EM-Smart? How to connect the computer with the EM-Smart?
EM-Smart machines are compatible with Windows, MAC, and Linux OS. They can be connected via a USB cable(a given part).
10. Do I have to buy an Air Filter for my EM-Smart?
10. Do I have to buy an Air Filter for my EM-Smart?
We recommend you buy the Smoke Purifier to clean the dust or smog generated from marking or engraving, which lets you use your EM-Smart anywhere in the home, school, or office. If you don't use an Air Filter, you may need to use a fan or a window instead.
Software
1. What laser marking software does it use?
1. What laser marking software does it use?
EM-Smart laser marking machines use EZCAD as the default marking software and we will send the licensed resource together with the machine.
2. Does it work with LightBurn?
2. Does it work with LightBurn?
Yes. All EM-Smart laser machines are compatible with LightBurn. However,you may need purchase the license key after their trial period.
3. How to install the EZCAD marking software?
3. How to install the EZCAD marking software?
You can find this EZCAD software in the flash drive which comes with the EM-Smart machine. It’s a one-step installation.You may also find tutorial installation videos on our YouTube Channel https://youtu.be/GvqGvqlqS2s?si=wo8rUwfRpXfs1kQx.
4. Where can I download EZCAD if I lose the flash drive?
4. Where can I download EZCAD if I lose the flash drive?
You can download the latest version from the https://d31498-4.myshopify.com/pages/resource of our website contact us via sales em-smart.com.
5. How to set the right parameters (such as speed, power, frequency, hatch, etc.)?
5. How to set the right parameters (such as speed, power, frequency, hatch, etc.)?
It may take a bit of trial and error to learn what speed and power settings to use with different materials, but we include a product manual, a software manual and a parameter setting sheet that will help you get familiar with the machine soon.
Operation
1. How does the EM-Smart focus before marking?
1. How does the EM-Smart focus before marking?
Observe the relative position of the two red light pointers. Manually adjust the knob or handle so that the two points overlap, when the double red pointers focus, that’s where the focus position is.
2. Why can't I align the two red dots into one?
2. Why can't I align the two red dots into one?
Before adjusting the red light, you need to find the focus first. After finding the focus, check if the red light is offset. If it is offset, please contact customer service via email.
3. How should I clean the lenses on the laser engraver?
3. How should I clean the lenses on the laser engraver?
Please click the link to view the tutorial:https://www.youtube.com/watch?v=PqhUW2NWQTQ
4. What can I do if I encounter issues for installation or operation or if my machine breaks down?
4. What can I do if I encounter issues for installation or operation or if my machine breaks down?
Please read EM-Smart or Software Manuals or this trouble-shooting of our website or watch this https://youtu.be/geH76OJNTsw?si=ZeANYcAXOY5elWWy of our YouTube Channel for solutions first. If you still can not solve the issue, kindly please write us an email at sales em-smart.com or contact us via Live Chat, we will assist you in the first place.
Material
1. What can I mark with the EM-Smart?
1. What can I mark with the EM-Smart?
You can use EM-Smart to mark and engrave metals(stainless steel, steel and hard metals, aluminum and anodized aluminum, precious metals, gold, silver, brass, copper, iron, titanium and titanium alloys, other metals), plastics(polyamide, polycarbonate, acrylonitrile butadiene styrene copolymer,other plastics) and other materials like slate, leather, stone, gift paper box, coated wood, etc.
2. Can I mark on the glass?
2. Can I mark on the glass?
Yes, you can mark on the glass, ceramics, wood, etc. Only if they are coated with a thermal transfer layer on the surface, but it will be difficult to mark on original glass or logs or fabric.
3. Do I need to buy extra materials for my marking?
3. Do I need to buy extra materials for my marking?
Nope, and we provide free marking material kit when you buy an EM-Smart laser. They can be used for marking tests or practice.
4. Can I send you samples for proofing?
4. Can I send you samples for proofing?
Absolutely. We can make a free laser marking test with video and a solution for you. You can also request a free demo via sales@em-smart.com.
Safety
1. What measures has EM-Smart taken to protect the operator?
1. What measures has EM-Smart taken to protect the operator?
Your safety is always our priority. All EM-Smart lasers come with a pair of safety goggles and the machine can be equipped with a safety enclosure. Also, all EM-Smart machines have motion detection, overheats shutdown, and emergency stop functions for safety purposes.
2. Is the dust or smog generated from marking toxic to human beings?
2. Is the dust or smog generated from marking toxic to human beings?
When the marking/engraving creates smoke and fumes, it can be exhausted by the air filter. You may also use a fan or a window instead.
3. Does the laser beam hurt the skin? Can I put my hand on the workbench?
3. Does the laser beam hurt the skin? Can I put my hand on the workbench?
Absolutely. We can make a free laser marking test with video and a solution for you. You can also request a free demo via sales@em-smart.com.
4. What should I do during an emergency?
4. What should I do during an emergency?
All EM-Smart machines are designed with an emergency stop button which you can use in case of emergencies.
Payment
1. How can I make the payment?
1. How can I make the payment?
We support a wide range of secure payment methods, including PayPal, Visa, Mastercard, American Express(AMEX), UnionPay, Apple Pay, Google Pay, Shop Pay, Klarna, and multiple local payment options.
All available payment methods will be displayed at checkout for your convenience.
2. Does the price include tax? Will an invoice be available for my payment?
2. Does the price include tax? Will an invoice be available for my payment?
All prices on our website already include tax. We can issue the commercial invoice for you.
3. Can you send me a quote or invoice before I purchase?
3. Can you send me a quote or invoice before I purchase?
Yes. Please write an email to us, and indicate the products you want to buy and the relevant information of yourself or your company in the email.
Shipment
1. Which countries does EM-Smart products ship to?
1. Which countries does EM-Smart products ship to?
EM-Smart delivers directly to the North America. For other destinations within Europe, please place your order through our EU website.
2. Which shipping service does EM-Smart use?
2. Which shipping service does EM-Smart use?
We cooperate with several logistics companies. If you need to specify a particular logistics provider, please contact us.
3. How soon are you going to dispatch after payment?
3. How soon are you going to dispatch after payment?
Usually the shipment will start within 3 days after your payment except for unexpected circumstances(e.g. out of stock, we will get in touch with you immediately). We will update you with the shipping status via email in the first place. You are also free to contact us via sales@em-smart.com for your order’s latest status.
4. What is the ETA (Estimated Time of Arrival)?
4. What is the ETA (Estimated Time of Arrival)?
Delivery time depends on your chosen shipping method and various factors like holidays, shipping schedules, and your location. Estimated delivery time is typically 15-28 business days.
5. Can I track my package? How?
5. Can I track my package? How?
You may track your package via this site(https://www.17track.net/en/). You may also get the shipping information from the email sent by our customer service.
6. Do I have to pay customs duties for my products?
6. Do I have to pay customs duties for my products?
Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.
Profitability
1. Are your machines capable of batch marking/engraving?
1. Are your machines capable of batch marking/engraving?
Yes, some of our machines, such as the EM-Smart Basic, can be integrated into a production line.
2. What good ideas can I create with EM-Smart products?
2. What good ideas can I create with EM-Smart products?
That will depend on your imagination. Barcodes, lipsticks, coins, wine pots,dog tags, jewelry, knives, guns, medals, electronic components, medical equipment, cups, pens, purses, notebooks, tags, forks&knives, gifts, hard wares, key chains, mobile phones, nameplates, toys...This is an endless list. EM-Smart support marking and engraving all kinds of metal, plastic, leather, slate, coated wood, etc.
3. Who is the EM-Smart laser engraver best suited for?
3. Who is the EM-Smart laser engraver best suited for?
As the world′s most portable and compact fiber laser marking machine,the EM-Smart will be most suitable for the customization and personalization of gifts, souvenirs, handicrafts, logos, brands, etc. by designers, handicraftsmen, Etsy sellers, Kickstarter entrepreneurs, creative agencies, and small businesses. Of course, it will be also a perfect tool for those who love DIY.
4. Can I become a distributor of EM-Smart?
4. Can I become a distributor of EM-Smart?
Yes. Please contact us via sales@em-smart.com to get distribution details or submit your application.
5. Can I make money with EM-Smart?
5. Can I make money with EM-Smart?
Definitely! Since personalization and customization of products are in high demand. But it depends on what product or service and how well you can market it of course. We have clients that use the EM-Smart machines to create anything from signs to laser engraving services to all types of customized or personalized items.
Besides, you can also join our Affiliate Program via sales@em-smart.com to make money together with EM-Smart.
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