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Global Shipping
We offer free air freight worldwide. Orders ship within 24-48 hours after payment (excluding stock issues). You'll receive email updates and can contact sales@em-smart.com for order status.
Delivery Time
Estimated delivery takes 5-14 business days. We handle any shipping issues that arise.
Order Tracking
You may track your parcel via this site (https://www.17track.net/en/) or through customer service emails.
Customs & Duties
Duties depend on your country's regulations (buyer's responsibility). We offer DDP (Delivered Duty Paid) option at checkout to avoid duties.
Warranty
We provide a 2 years warranty for all EM-Smart laser machines. Besides, we also provide technical support services including live chat, email, phone call, video call, remote control, spare parts, field maintenance and repair (If a local distributor is available).
Certified to Meet Industry and International Standards.

We support a wide range of secure payment methods, including PayPal, Visa, Mastercard, American Express (AMEX), UnionPay, Apple Pay, Google Pay, Shop Pay, Klarna, and multiple local payment options.
All available payment methods will be displayed at checkout for your convenience.
If you encounter issues during payment, here are some common problems and solutions.
1. Credit Card Payment Failed with Code 80010: Transaction Do Not Honour
Cause: The card-issuing bank perceives the transaction as risky, particularly for overseas transactions. This can happen due to bank policies or if the cardholder has set a limit on online purchases.
Solution: Contact your card-issuing bank to authorize the transaction or verify that it’s your purchase. You may also need to adjust your online spending limits.
2. Credit Card Payment Failed with Code 80090: Cannot Start 3D Authorized Service
Cause: The 3D verification service is not enabled.
Solution: Contact your card-issuing bank to enable 3D verification services. Ensure you complete the 3D verification steps or try using a different card.
3. Credit Card Payment Failed with Code 20061: Duplicate Order
Cause: The customer exited the 3D verification process and attempted to pay again, causing a duplicate transaction.
Solution: Complete the 3D verification process as prompted and avoid refreshing the page.
All transactions on em-smart.store are settled in USD. If you pay with a credit card denominated in a currency other than USD, your card-issuing bank may charge additional exchange rate fees or incur exchange rate losses. If you experience any additional fees, please contact your bank and request a refund if necessary.
Transactions are secure. All payments are processed through PayPal, a trusted third-party payment processor that uses encryption to secure your data.
Card information remains private. Em-Smart does not store any card information on its website, ensuring that your payment details are kept safe.
Checkout is protected. Our checkout process is safeguarded by industry-standard 128-bit SSL encryption, ensuring your personal information remains secure.
With Em-Smart, you can shop confidently, knowing that your payment information is safe and secure.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Fully refundable when the pre-sale ends, regardless of purchase. Unlock up to $2,200 coupon and get your deposit back.
Use your coupon to complete order and get your deposit back from Nov 27 to Dec 2. Use your coupon to complete order and get your deposit back from Nov 27 to Dec 2.
Pay in full and receive your order first. Pay in full and receive your order first.
Bring your designs to life with rich colors on stainless steel and titanium, expanding your creations beyond black and white. Bring your designs to life with rich colors on stainless steel and titanium, expanding your creations beyond black and white.
Use LightBurn with pre-tested files or simple tweaks to easily create one-of-a-kind DIY designs with the vivid colors you want. Use LightBurn with pre-tested files or simple tweaks to easily create one-of-a-kind DIY designs with the vivid colors you want.
With the 4-in-1 rotary and flexible fixtures, easily engrave on cylinders, cups, and more — expand your DIY creativity with precision and ease.
Class 1 dual-laser with protective enclosure, safety interlock, and emergency stop — CE & FDA certified for worry-free DIY and professional use.
Removes dust, odor, and smoke for a cleaner, safer workspace. Removes dust, odor, and smoke for a cleaner, safer workspace.
Holds any shape securely for precise, stable engraving. Holds any shape securely for precise, stable engraving.
Engraves round, curved, and uneven items with ease. Engraves round, curved, and uneven items with ease.
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
Refunds are processed within 7 days from when we receive the item(s).