EM-Smart Basic 20W/25W Fiber Laser Engraver
- 27 Years of Laser Leadership
- Trusted by 1,000+ German Firms
- World's Smallest (7 mm) Galvo System
- 15,000 mm/s with ±0.001mm Precision
- 360° Unlimited Boundary-Free Engraving
- Plug-and-Play with Full Safety Options
EM-Smart Basic 20W/25W Fiber Laser Engraver - Basic 1 (without Rotary) / Machine with EZCAD is backordered and will ship as soon as it is back in stock.
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Fast Free Shipping, and Duty Free
2-Years Warranty, 1-on-1 Support
CE, FDA, RoHS, SGS, ISO9001 Certified
Safe & Secure Checkout
Global Shipping
We offer free air freight worldwide. Orders ship within 24-48 hours after payment (excluding stock issues). You'll receive email updates and can contact sales@em-smart.com for order status.
Delivery Time
Estimated delivery takes 5-14 business days. We handle any shipping issues that arise.
Order Tracking
You may track your parcel via this site (https://www.17track.net/en/) or through customer service emails.
Customs & Duties
Duties depend on your country's regulations (buyer's responsibility). We offer DDP (Delivered Duty Paid) option at checkout to avoid duties.
Warranty
We provide a 2 years warranty for all EM-Smart laser machines. Besides, we also provide technical support services including live chat, email, phone call, video call, remote control, spare parts, field maintenance and repair (If a local distributor is available).
Certified to Meet Industry and International Stan
What Kinds of Payment Methods Are Accepted?
We currently accept a wide range of payment methods, including American Express (AMEX), Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay, Visa, and Klarna. All of these options will be available at checkout for you to choose from.
Payment Failures
If you encounter issues during payment, here are some common problems and solutions.
1. Credit Card Payment Failed with Code 80010: Transaction Do Not Honour
Cause: The card-issuing bank perceives the transaction as risky, particularly for overseas transactions. This can happen due to bank policies or if the cardholder has set a limit on online purchases.
Solution: Contact your card-issuing bank to authorize the transaction or verify that it’s your purchase. You may also need to adjust your online spending limits.
2. Credit Card Payment Failed with Code 80090: Cannot Start 3D Authorized Service
Cause: The 3D verification service is not enabled.
Solution: Contact your card-issuing bank to enable 3D verification services. Ensure you complete the 3D verification steps or try using a different card.
3. Credit Card Payment Failed with Code 20061: Duplicate Order
Cause: The customer exited the 3D verification process and attempted to pay again, causing a duplicate transaction.
Solution: Complete the 3D verification process as prompted and avoid refreshing the page.
Exchange Rate Conversion
All transactions on em-smart.store are settled in USD. If you pay with a credit card denominated in a currency other than USD, your card-issuing bank may charge additional exchange rate fees or incur exchange rate losses. If you experience any additional fees, please contact your bank and request a refund if necessary.
Payment Security
Transactions are secure. All payments are processed through PayPal, a trusted third-party payment processor that uses encryption to secure your data.
Card information remains private. Em-Smart does not store any card information on its website, ensuring that your payment details are kept safe.
Checkout is protected. Our checkout process is safeguarded by industry-standard 128-bit SSL encryption, ensuring your personal information remains secure.
With Em-Smart, you can shop confidently, knowing that your payment information is safe and secure.
Up to 15,000 mm/s Speed
Up to 15,000 mm/s Speed
Up to 0.02 mm Motion Accuracy
Up to 0.02 mm Motion Accuracy
Height Transcended
Height Transcended
EZCAD & LightBurn
All EM-Smart lasers come with customized BJJCZ laser marking board, they are compatible with both Ezcad & LightBurn to spark every ideas, and you can use your EM-Smart on Windows, MAC, Linux.
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Specs
| Model | EM-Smart Basic 1 (1R) | EM-Smart Basic 2 (2R) |
| Laser Source | MAX | |
| Laser Type | Fiber laser | |
| Output Power (W) | 20W | 25W |
| Marking Speed (mm/s) | 0-15000 | |
| Standard Marking Field (mm) | 110*110 (70*70/150*150/175*175) | |
| Maximum Marking Height (mm) | 200 | |
| Laser Wavelength (nm) | 1064 | |
| Beam Quality (m²) | ≤1.4 | ≤1.6 |
| Motion Accuracy (mm) | ±0.002 | |
| Minimum Character (mm) | 0.01 | |
| Minimum Line Distance (mm) | 0.01 | |
| Repeat Pause Frequency Range (KHz) | 20-60 | |
| Operation Temperature (℃) | 10-42 | |
| Storage Temperature | -10 to +60 | |
| Cooling Method | Air Cooling | |
| Lifespan (Hours) | 100,000 | |
| Net Weight (Kg) | 11.5 | |
| Dimension (L*W*H*T mm) | 435*305*525*70 | |
| Package Size (L*W*H mm) | 760*540*170 | |
| Supply Voltage (V) | DC24V | |
| Power Consumption (W) | ≤160 | ≤180 |
| PC Connection | USB Cable | |
| Certificate | CE, FDA, RoHS, SGS, ISO9001 | |
| Color Available | Black/Orange | |
| Deep Engraving | Y | |
| Cutting Function | N | Y |
| Rotary Function | N (Y) | |
| Lens Replacement | Y | |
| Thermal Protection | Y | |
| Emergency Stop | Y | |
| Design | Quick Set-Up + Unlimited Marking Height | |
| Marking Software | EZCAD/LightBurn (License Required) | |
| Marking Format | text, png, bmp, jpg, gif, tga, tif, svg, ai, cdr, dxf, dst, plt, bar code, qr code, serial number, date code, time code, TCP/IP communication, serial communication, file, sql database, etc. | |
| Language | Chinese (Tradition & Simplified), English, Japanese, Korean, Spanish, Portuguese, Russian, French, German, Italian, Thai, Vietnamese, Turkish…Up to 24 Languages | |
| Operating System | Windows & MAC & Linux | |
| Applicable Material | Metal, Plastic, Leather, Slate, Stone, Rubber, Coated Wood, etc. | |
FAQ
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).